When the job market gets tight for hiring managers, succession planning becomes an urgent priority.
When you are relying on a millennial workforce, succession planning becomes an urgent priority.
When you are faced with an increase in retirements, succession planning becomes an urgent priority.
In fact, one of our clients bemoaned the fact that every time they promoted someone or whenever a manager left to pursue another opportunity, the whole team goes into overdrive, productivity plummets and customer service complaints increase. This client runs a number of real estate offices throughout the area and depends on having the right number of agents and administrative support people available to handle an unpredictable workload. When they lose a broker/agent, scheduler or back office person, chaos ensues.
They were shocked to find that all this pain and tumult can be avoided. By clearly outlining roles and responsibilities, aligning current employees to the best fit, and identifying development opportunities, this client was able to prepare a plan that allows them to cross-train their team and take advantage of a group that wants to advance and is excited to learn new skills. By having a clear and current succession plan, unexpected absences and vacancies have a much smaller impact on their day-to-day business.
If this sounds interesting and familiar, please reach out, we can help! info@transglobaldevelopment.com or www.transglobaldevelopment.com