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Management By Walking Around……….. by Kris Diershaw
When working with managers, the conversations cover a myriad of topics. In most cases, the subject eventually turns to complaints about employees. About not being able to keep people focused on their work, about assigning [...]
Building Bench Strength
We keep hearing from our clients that they are worried about the bench strength of their organization. Who will move into key roles should the incumbent pursue other options or retire unexpectedly? Each time this [...]
If You Can Cook, You Can Sell by Kris Diershaw
I’ve recently taken up cooking. This is not something that I ever thought I would do however lately it has become an obsession. When I first started the results varied greatly and I could come [...]
You are the face of your company – Part Deux by Kris Diershaw
A while back I shared an experience I had with an airline agent, an airline I don’t usually fly. It’s a terrific customer service story and if you haven’t read it you’ll find it listed [...]
Internal or External
We were having a conversation today about the timeless book 13 Fatal Errors Managers Make (and How You Can Avoid Them) by W. Steven Brown. The idea of personal accountability came up (it’s rule #1) [...]
Food for Thought by Kris Diershaw
Here’s a quick story from a trip Kris had to Orlando earlier this week. I left Orlando with two take-aways. You may need to use some imagination on it, but at a minimum, it is [...]
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